It is not uncommon to have your case turned down by an insurance company such as NHBC or Aviva, just take a look at ‘Insurance is a Business‘ to find out why this happens so often. A quick look around the internet, and you’ll find many similar stories with the same companies cropping up time after time.

If you have arrived at this site because you are seeking help and advice, here are some links so you can see you’re not alone in this matter – it really is a lot more widespread than you could imagine.

A diary of events from someone dealing with Aviva for their subsidence claim, to which one of the replies states:

I would be willing to bet 5 to 1 that the adjuster knows less about subsidence than I do!!

A report was featured on the Independent website regarding the ‘rules’ laid out by insurers.

The BBC’s Watchdog have more than once investigated NHBC’s poor customer service.

North West Tonight detail a useful fact sheet of do’s and dont’s when contacting the NHBC.

An interesting account of Aviva’s customer service after a poll which was run by LoveMoney.com:

81% of you said you were completely dissatisfied with how the claim was handled

An unsuspecting claim victim seeking help at MoneySavingExpert, to which one of the replies suggests:

The NHBC are not normally very helpful – they are supposed to be independent but are a non profit organization funded by………the developers.